Full Managed Service

Full Managed Service

Advantages of a managed service from Quorum include:

Experience of delivering outsourced IT director services and strategic consulting across a wide range of industries.

Full responsibility for all of your IT services end-to-end, including external suppliers and project delivery.

i

A high level of availability to core IT services through comprehensive system monitoring and pro-active server maintenance.

Knowledge of your IT infrastructure is retained and documented within Quorum and not lost when a member of your staff leaves.

Responsibility for costs associated with IT training and recruitment, ensuring the correct team with the right skills are managing your environment.

Access to niche specialists within the Quorum team such as Database Administration and Infrastructure Architects.

IT Strategy

Most small and mid-sized businesses don’t need a fulltime IT Director, but do need someone delivering IT Strategy and Governance working with your management team or board. Our IT Director Service gives access to senior IT Directors on a part time basis who can work with you to review your current IT capability and develop your IT roadmap, ensuring that IT is aligned to the changing needs of your business.

IT Service Management

Our experienced Service Delivery Managers (SDM) are your champion in Quorum and a single point of contact for you. They ensure that the IT service provided by Quorum meets our agreed SLAs, which includes taking responsibility for managing other third party suppliers involved in your IT service. They are also responsible for delivering any service improvements identified within the IT roadmap to ensure continuous improvement of your IT Service. Your SDM ensures your requirements are a top priority and they work in partnership with you to ensure optimum service delivery.

Service Support Experts

Our Service Support Experts configure, manage and monitor your IT estate, ensuring it remains highly available, performant and healthy. We also take responsibility for supporting your third-party applications, working with application vendors, where necessary, to ensure a high level of service for your employees.

Service Desk

Our Service Desk provides a single point of contact for all service related issues, managing end user support, responding to alerts and delivering proactive service improvement changes. Most companies prefer service desk services to be delivered locally and our managed service accommodates this by having either a full-time team on your site or for smaller clients we can arrange what we term “walkabout Wednesdays” ensuring a weekly client site visit to deal with support issues face to face. This is combined with support from our Quorum Service Operation Center in Edinburgh, ensuring that you always have access to remote support during times when there is no on-site service.

24x7 Support

We provide 24x7 on-call support for your Critical Business Systems, giving you peace of mind that our support is only a phone call away.

 

All of our services are completely customisable, get in contact with us and we can discuss how we can help you take your IT to the next level. We can also carry out an initial strategic review to look at the current state of your IT service and make recommendations around areas where we can help.

AWARDS & RECOGNITION

FOLLOW US

CONTACT INFO

Quorum Network Resources Ltd

18 Greenside Lane Edinburgh

UK EH1 3AH

Phone: +44 131 652 3954

Fax: 44 131 652 3918

Email: marketing@qnrl.com

Web: www.qnrl.com

Privacy Policy

CONTACT INFO

Quorum Network Resources Ltd
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Fax: 44 131 652 3918
Email: marketing@qnrl.com
Web: www.qnrl.com
Privacy Policy

FOLLOW US

AWARDS & RECOGNITION