End User &
Infrastructure Support

End User &
Infrastructure Support

secure, efficient, maintained and supported to the highest level

As your outsourced infrastructure team, we will take responsibility for proactively monitoring, patching and managing your servers, storage and network devices, ensuring they remain highly available, performant and healthy. This includes support for remote data centres, along with private and public cloud resources like Azure & Office 365.

We also take responsibility for supporting your third-party applications, working with application vendors, where necessary, to ensure a high level of service for your employees.

 

Monitoring

At Quorum we make extensive use of automation and best practices to improve efficiency and reduce errors. Our proactive monitoring tools allow us to view the infrastructure as a single entity and configure granular operating details of any device in the infrastructure.

This single-pane-of-glass results in more effective and efficient infrastructure support and ensures all support tickets are logged, assigned and dealt with by the first technician available. Quorum monitors all aspects of your IT environment, including.

Server Health

& Alerts

Memory &

Processor Usage

Email

Service

Cloud

Infrastructure

Physical & Logical

Security Activities

Database Server

Monitoring

Internet

Status

Power

Redundancy

Disk Usage

& Percentage

o

Backup &

Recovery

Monitoring

At Quorum we make extensive use of automation and best practices to improve efficiency and reduce errors. Our proactive monitoring tools allow us to view the infrastructure as a single entity and configure granular operating details of any device in the infrastructure.

Server Health

& Alerts

Memory &

Processor Usage

Email

Service

Internet

Status

Cloud

Infrastructure

This single-pane-of-glass results in more effective and efficient infrastructure support and ensures all support tickets are logged, assigned and dealt with by the first technician available. Quorum monitors all aspects of your IT environment, including.

Power

Redundancy

Physical & Logical

Security Activities

Disk Usage

& Percentage

Database Server

Monitoring

o

Backup &

Recovery

End User Support

Quorum can provide end user and deskside support with a ‘concierge’ level of service. We pride ourselves on our high levels of customer satisfaction built by developing real relationships with our clients and their users – you’ll actually get to know our support team. Quorum staff the Service Desk with more senior and experienced individuals than is typical. This means that the person picking up your call or support ticket provides all levels of support and will be able to identify the root cause and fix the issue. If required, this team can escalate to both the infrastructure and development experts.

Training

Quorum can provide end user training and knowledge sharing. We have in-house Microsoft Certified Trainers who can provide structured courses with training materials for end users if there is a requirement for structured or 1: many training.

1:1 training can be provided on an ad-hoc basis for specific applications and business functions.

Quorum’s support team will make recommendations should they believe a number of users are experiencing similar difficulties and require training on a certain subject.

At Quorum, all of our support staff are trained to the highest level, this means that the person you first speak to will be your technician throughout your request.

AWARDS & RECOGNITION

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CONTACT INFO

Quorum Network Resources Ltd

18 Greenside Lane Edinburgh

UK EH1 3AH

Phone: +44 131 652 3954

Fax: 44 131 652 3918

Email: marketing@qnrl.com

Web: www.qnrl.com

Privacy Policy

CONTACT INFO

Quorum Network Resources Ltd
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Fax: 44 131 652 3918
Email: marketing@qnrl.com
Web: www.qnrl.com
Privacy Policy

FOLLOW US

AWARDS & RECOGNITION