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Microsoft Teams and Telephony – Flexibility and Collaboration.

The past few years have brought unexpected and rapid change to many organisations. As a result, we have faced the challenge of making home-working a reality, while balancing the unpredictable nature of a turbulent business climate. Now a new debate is ongoing: home-working v. ‘get back to the office’ – and the simple answer is hybrid!

85% of employees currently working from home want a ‘hybrid’ approach of both home and office working in future (Source)

Now we’re not saying it’s always easy and there are nuances for every workplace, but hybrid working is already here and businesses need to adapt.

At its best, hybrid working is about matching the task to the location and doing the right work in the right place.” (Source)

Microsoft Teams For Improved Employee Productivity

In the wake of the pandemic, employees are much clearer on what they want from their workplace and organisations have to understand the role that technology can play in delivering that – or risk losing good people.

Microsoft Teams has emerged as one of the top collaboration and productivity tools in recent years, reaching 270M monthly active users in the last quarter of 2021, and that was even with growth slowing since the early days of the pandemic. (Source)

Technology must encourage flexibility, productivity, engagement, and collaboration for their employees, but organisations also need to: 

    i

    Protect Vital Assets

    Ensure IT Runs Efficiently

    Enhance Customer Experience

    We have helped a vast number of businesses adopt hybrid working solutions and have found Teams to be a great tool for both organisations and their end-users.

    Research has shown increases in employee productivity and commitment, even in sectors where working from home has previously been unpopular (Source)

    Employees need to be able to work no matter where they are located, including making and receiving phone calls. Even though Teams has become so well known, some users are unaware of the Microsoft Teams Calling add-on previously known as Microsoft 365 Business Voice.

    “The rise of virtual meetings brought video-based collaboration to the forefront, and as hybrid work becomes our new norm, many of us expect the same type of makeover to phone calls. One-to-one calls are a critical way to get work done—in fact, 80 million users in over 180 countries rely on Microsoft Teams Phone to make calls richer and more collaborative.” 

    Nicole Herskowitz

    Teams General Manager, Microsoft

    Truly Unified Communications

    Microsoft Teams Calling allows businesses to have a complete telephony solution that lets them make and receive calls from within the Microsoft Teams platform, whether they are using laptops, tablets, mobile devices, or desk phones.

    You can see an example here of how we helped one of our legal clients use Microsoft Teams Telephony to facilitate a fast and secure solution for a business-critical department in the firm.

    These options provide a cloud-based phone system with features such as hold, blind and consultative transfers, and reporting features for professionals who manage calling solutions. 

    Key benefits include: 

    Answer inbound calls and easily route them to the right people with a cloud-based phone system.

    Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.

    Connect to your favourite contact centre software.

    Quickly procure and assign phone numbers or ports existing phone numbers. Available in 27 markets.

    Easily connect to partner compliance recording solutions.

    Use your existing telecommunications providers.

    Access voicemail messages and transcripts anywhere from any device.

    Add flexibility to meetings with a dial-in number, included in every online meeting.

    Have a consistent teams experience on personal and shared devices.

    Quickly enable calling in Teams using your exisitng Telecom Operator.

    Auto Attendant

    Answer inbound calls and easily route them to the right people with a cloud-based phone system. Set parameters to route calls by time, language, or availability.

    Call Queues

    Create custom greetings, play music for customers waiting on hold, and set up shared call handling across multiple locations or teams.

    Call Recordings

    Easily connect to partner compliance recording solutions.

    Phone System Calling Plans

    Share a bank of outbound call credits across everyone to give greater certainty of your phone bill every month.

    Direct Routing

    Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

    Cloud Voicemail

    Access voicemail messages and transcripts anywhere from any device with voicemail visible from Outlook and Teams.

    Audio Conferencing

    Add flexibility to meetings with your own dial-in number, included in every online meeting. Allows anyone to join your meeting as long as they have a phone to hand.

    Microsoft Teams-Certified Devices

    Have a consistent teams experience on personal and shared devices.

    Operator Connect

    Quickly enable calling in Teams using your existing Telecom providing without needing to port telephone numbers between providers.

    What Can Teams Telephony do for you?

    We are a Microsoft Calling for Teams Advanced Specialist. Our 5-step enablement process can help you deliver a modern solution for your business that maximises collaboration for your employees in a rapidly evolving world.

    Phase 1

    Discovery & Design

    Phase 2

    Implementation

    Phase 3

    Testing

    Phase 4

    End User Training

    Phase 5

    Go-Live

    Making a move to Microsoft Teams Calling is an obvious choice for many organisations. As Microsoft Calling for Teams Advanced Specialists, we have helped many of our clients adopt Teams Calling and have extensive knowledge to help you fully utilise the technology.

    Our certified Microsoft 365 experts can help your organisation smoothly transition to Microsoft 365 Teams Calling and provide ongoing support through our Managed Service offerings.

    Many businesses are still finding their feet and looking at new strategies for working. Our team is ready to discuss your options and help you improve your business operations and communication, employee experience, and customer service.

    If you are interested and want to hear more about how Teams Telephony can improve your business, contact our Client Commercial Manager, Gordon Boyle today for more information.

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    Email: marketing@qnrl.com

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    © 2022 Quorum Network Resources Ltd All Rights Reserved. | Sitemap | Privacy Policy

    CONTACT INFO

    Quorum Network Resources Ltd
    18 Greenside Lane Edinburgh
    UK EH1 3AH
    Phone: +44 131 652 3954
    Fax: 44 131 652 3918
    Email: marketing@qnrl.com
    Web: www.qnrl.com

    FOLLOW US

    AWARDS & RECOGNITION

    © 2022 Quorum Network Resources Ltd All Rights Reserved. | Sitemap | Privacy Policy
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