Identity and Access Management Specialisation

Quorum are proud to announce that we have been awarded the Microsoft Calling for Teams Advanced Specialisation.

The Calling for Microsoft Teams advanced specialisation allows partners with an active Microsoft Gold Cloud Productivity competency to further differentiate themselves and demonstrate deep knowledge, extensive experience, and proven success in deploying and managing the Microsoft 365 Phone System.

Microsoft Teams Calling refers to the capability for people to make and receive telephone within Microsoft Teams regardless of device or location. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) to and from Teams is available with an add-on like Microsoft 365 Business Voice or is included in Microsoft 365 E5. These options provide a cloud-based phone system with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

Auto Attendant

Answer inbound calls and easily route them to the right people with a cloud-based phone system. Set parameters to route calls by time, language, or availability.

Call Queues

Create custom greetings, play music for customers waiting on hold, and set up shared call handling across multiple locations or teams.

Call Recordings

Easily connect to partner compliance recording solutions.

Phone System Calling Plans

Share a bank of outbound call credits across everyone to give greater certainty of your phone bill every month.

Direct Routing

Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

Cloud Voicemail

Access voicemail messages and transcripts anywhere from any device with voicemail visible from Outlook and Teams.

Audio Conferencing

Add flexibility to meetings with your own dial-in number, included in every online meeting. Allows anyone to join your meeting as long as they have a phone to hand.

Microsoft Teams-Certified Devices

Have a consistent teams experience on personal and shared devices.

Operator Connect

Quickly enable calling in Teams using your existing Telecom providing without needing to port telephone numbers between providers.

Auto Attendant

Answer inbound calls and easily route them to the right people with a cloud-based phone system. Set parameters to route calls by time, language, or availability.

Call Queues

Create custom greetings, play music for customers waiting on hold, and set up shared call handling across multiple locations or teams.

Call Recordings

Easily connect to partner compliance recording solutions.

Phone System Calling Plans

Share a bank of outbound call credits across everyone to give greater certainty of your phone bill every month.

Direct Routing

Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

Cloud Voicemail

Access voicemail messages and transcripts anywhere from any device with voicemail visible from Outlook and Teams.

Audio Conferencing

Add flexibility to meetings with your own dial-in number, included in every online meeting. Allows anyone to join your meeting as long as they have a phone to hand.

Microsoft Teams-Certified Devices

Have a consistent teams experience on personal and shared devices.

Operator Connect

Quickly enable calling in Teams using your existing Telecom providing without needing to port telephone numbers between providers.

Today, businesses need a modern voice solution that combines unified communication and teamwork.

One of the many services essential for customers, due to requirements to work from home and the move towards a hybrid working model, is the ability to make and receive phone calls, regardless of where you are working from.  Some of our customers already have phone systems that allow calls to be made from a client on a laptop or mobile, but that means another app that everyone needs to work with and in some cases, performance is less than desired.

A number of our clients who didn’t have phone systems that could provide remote use have continued along the Microsoft recommended Teams deployment path and are deploying the Microsoft Phone System.  Licensed mainly as the Business Voice add on to a qualifying M365 product (Phone System, Audio Conferencing, and a domestic call plan), we have now deployed Teams Telephony for many customers.

Moving to the Microsoft phone system can also reduce the need to provide company or corporate mobile phones, as Microsoft phone system users can make and receive calls from a range of devices and manage their availability to allow them to answer calls no matter where they are.

The rise of virtual meetings brought video-based collaboration to the forefront, and as hybrid work becomes our new norm many of us expect the same type of makeover to phone calls. One-to-one calls are a critical way to get work done—in fact, nearly 80 million users in over 180 countries rely on Microsoft Teams Phone to make calls richer and more collaborative.

Nicole Herskowitz

Teams General Manager, Microsoft

An Experienced Partner

To achieve the Calling for Teams Specialisation, eligible partners must meet the highest standards for service delivery and support, including:

  • Maintaining an active Gold Cloud Productivity Competency.
  • Proven knowledge through Teams Certifications and Technical Assessments.
  • Proven experience through customer references that demonstrate Quorum’s ability to deploy and manage Microsoft 365 Phone System, Calling Plan, Direct Routing configuration, Network Planning, and Remediation for Voice workloads.
  • Ability to update and maintain skills on an ongoing basis.

Along with a Project Manager and our Consultants, our 5-step enablement process can help you deliver a modern solution for your business that maximises collaboration for your employees in a rapidly evolving world.

Phase 1

Discovery & Design

Phase 2

Implementation

Phase 3

Testing

Phase 4

End User Training

Phase 5

Closedown

Contact us today and let our experts help you take the next step on your journey to Teams Calling.

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CONTACT INFO

Quorum Network Resources Ltd

18 Greenside Lane Edinburgh

UK EH1 3AH

Phone: +44 131 652 3954

Fax: 44 131 652 3918

Email: marketing@qnrl.com

Web: www.qnrl.com

© 2021 Quorum Network Resources Ltd All Rights Reserved. | Sitemap | Privacy Policy

CONTACT INFO

Quorum Network Resources Ltd
18 Greenside Lane Edinburgh
UK EH1 3AH
Phone: +44 131 652 3954
Fax: 44 131 652 3918
Email: marketing@qnrl.com
Web: www.qnrl.com

FOLLOW US

AWARDS & RECOGNITION

© 2021 Quorum Network Resources Ltd All Rights Reserved. | Sitemap | Privacy Policy
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